Some things to note
If you change your mind and wish to cancel you have 14 days to do so and will receive a full refund of monies paid.
There is a £5.00 joining fee, per pet, which will be allocated on your first direct debit payment on the date you have selected and is a 'one off' payment. Following that, the normal monthly discount scheme fee per pet will be deducted.
The first payment will be taken on or around 14 days after the start date of the plan noted above. You will be notified by email of your collection dates. If you have a preferred day of the month for your membership contributions please contact Vetsure on 0800 050 2022.
This is 12 month contract, with Teme Veterinary Practice LLP and is non-transferrable.
On month 13, the plan will automatically renew for another year giving your pet a lifetime of preventative care recommended by your vet. If you wish to cancel at the end of your contract, please give us a call giving 30 days' notice if possible.
If the direct debit is cancelled by you, or payments are not collected, products and services included in the scheme during the discount scheme year will be charged at full cost and payments made by you to date deducted. Any outstanding costs will be invoiced to you directly, to be paid in full.
Please contact us if you wish flea and worm prevention products to be send to your home address. The earliest delivery time for products to arrive is 7 working days after setting up the service.
If you do not wish to take up this home delivery service you are required to come to the practice to collect your flea/worm products every 3 months. Uncollected products cannot be refunded. Unfortunately, we cannot issue items in bulk.
It is essential to get the correct weight of your pet and we recommend that you update the practice with your pet's weight on a regular (ideally every 3 months) basis. This is in order to make sure we don't under or overdose your pet. Unfortunately, for this reason, we cannot home deliver flea and worm prevention products for puppies and kittens under 9 months of age. These will have to be collected at the surgery with your pet present for weighing.
Although we hope you do and can utilise the free Vet Health Checks every 6 months which allows us to identify any issues early, we appreciate that these are challenging times. Also some pets may become overly stressed when visiting the vets. As an alternative, you may wish to book a video appointment through our online booking system through this website but please be aware that video consultations are limited in their usefulness to spot health problems and we cannot be held responsible for any missed health issues that may otherwise have been diagnosed with a hands-on consultation. There is no reduction in fees or alternative service provided if these free checks are not taken. Clients bringing their pets into health checks for specific issues maybe subject to a consultation fee.