Useful Info

Important message for our Leominster clients. It is with great sadness we have to announce the permanent closure of our Leominster Surgery due to the difficult times we are all experiencing.

Our Ludlow and Tenbury Wells Surgeries are open all day Monday to Friday for urgent and emergency cases that need to be examined and treated by a vet. You can contact us using our Ludlow (01584 872147) and Tenbury Wells (01584 810227) telephone numbers for advice or medication. You can also book a video consultation online.

If your pet(s) is/are on Annual Health Plans you can use our branches in Ludlow and Tenbury Wells for the collection of Health Plan products. You can also use our new automatic delivery service for your Health Plan flea and worm products straight to your home address free of charge. Should you wish to cancel the annual health plan for your pet(s) please contact the surgery and we can do that for you.

We understand if this closure means you need to change to another Veterinary Practice, please let us know and we will email your pet's clinical notes to them.

We look forward to looking after your pet(s) in one of our other branches in the future. Helen Bracher, one of our vets, who is a familiar face to many of you in Leominster is now based at our Tenbury Wells branch.

Free Delivery of Health Plan Products

To help our loyal clients with pets on Health Plans at Temevets through this difficult period of social distancing we are happy to announce that we have now signed up to Post2Pet from Premier Vet Alliance. With this service you can now receive your routine flea and worm products direct to your home address free of charge. Please let us know if you wish to include this service in your Health Plan.

A number of clients have contacted us to say they haven't received the products for their Health Plan through the post on the due date. We are very sorry to say they are delayed in the post due to capacity problems in the postal services. We hope the issue will be sorted with postal staff returning from furlough. However, if you are concerned your products haven't arrived please get in contact with us.

COVID-19 UPDATE 18/05/2020

At Temevets, we pride ourselves on being part of the local community, looking after the health and wellbeing of not only its animals but also its people - our clients and our team members. With the occurrence of COVID-19 it is important for us to play our part in helping to ensure the safety of the whole community, especially those more vulnerable to illness.

Following the easing of the lockdown we have now opened our surgery in Tenbury from 8.30 am to 6.00 pm Monday to Friday. Tenbury Surgery wil remain closed on Saturdays. Our Ludlow Surgery remains open from 8.30 am to 6.00 pm Monday to Friday and Saturday morning from 9.00 am to 1.00 pm. The surgeries are now starting to make appointments for routine procedures such as health checks and vaccinations.

We are still happy to post some products to your home address during the period of Social Distancing subject to the availability of the postal service. If your pet is on a Health Plan you can now sign up to have your flea and worm products delivered on a 3-monthly basis to your home for free.

Please wait in your car and call reception team to announce your arrival.
When advised to do so you can then bring your pet to the door where they can be handed over and brought in for an examination.
The consultation will take place over the phone and appropriate treatment options can then be discussed.
We would request that payment is also made over the phone or via Bacs.

Where possible we will provide healthcare and veterinary advice by telephone and by videocall to limit contact.

Please be aware that our out of hours emergency phone service is also affected by the COVID-19 emergency and there may be a slight delay in your call being answered. Please don't hang up but wait for the call to be answered.

If you have an elderly or at-risk neighbour, family member or friend that has a pet requiring medical attention, please try and help them by offering to bring their pet in adhering to the safeguarding measures above. We are very happy to speak to clients on the phone if animals are brought in by friends and relatives.

These are very difficult and unusual times, but we will all be doing our part in fighting the battle against the spread of COVID-19. We will get through this challenging period by pulling together and looking after each other's health and safety. We thank you for your understanding and ongoing support - we hope you stay healthy and well.

The team at Temevets

LUDLOW DOG DAY

Due to coronavirus, the annual Ludlow Dog Day event has been cancelled. However organisers have replaced it this year with Virtual Ludlow Dog Day!

There is a Facebook group titled 'Virtual Ludlow Dog Day 2020' where some of the Dog Day competitions are being run including photo competitions such as 'Male dog with most endearing eyes' and 'Female dog with most beautiful eyes'.

To support local charities including Hope House and St Michaels Hospice the organisers are asking for entrants to text £2 to their charity account for distribution to these local causes.

To do so, text 1LUDLOWDOGDAY to 70085.

Ts and Cs available at www.ludlowdogday.org.uk

WORRIED YOUR PET MAY HAVE BEEN POISONED?

Animal PoisonLine is run by the Veterinary Poisons Information Service (VPIS) and is dedicated to helping pet owners who are worried their pet may have been exposed to something harmful or poisonous. Based on the information you provide our vets and scientists will be able to tell you if you need to go to the vets for immediate treatment or whether we can save you the trip. CHARGES APPLY (see website for current charges). Please follow the link www.animalpoisonline.co.uk.