COVID-19 UPDATE 24/03/2020
At Temevets, we pride ourselves on being part of the local community, looking after the health and wellbeing of not only its animals but also its people - our clients and our team members. Currently, we are facing a global pandemic with the occurrence of COVID-19 and it is important for us to play our part in helping to ensure the safety of the whole community, especially those more vulnerable to illness.
In order to protect the health and safety of the British people by reducing the spread of COVID-19, all vets have been directed by the Royal College of Veterinary Surgeons and the British Veterinary Association to close their practice doors to anything except for urgent and emergency cases.
Therefore, we are cancelling all our routine consultations, vaccinations and procedures to allow us to focus our efforts only on the pets in urgent need of our care. We will only be physically open for urgent and emergency cases and only from our Ludlow and Tenbury branches.
We will endeavour to deal with all such cases, but we are putting in additional safeguarding measures to reduce the risks of contracting COVID-19 for all involved. We can post some products to your home address during the period of Social Distancing subject to the availability of the postal service. For Health Plan products postage is free of charge, but there may be a small postage charge for other products.
Routine pet vaccinations
We have been advised by the Royal College of Veterinary Surgeons and the British Veterinary Association to undertake emergency work only during the period of Social Distancing and this should not include vaccinations. For this reason we are not sending out any vaccination reminders for your pets but will do so once the government restrictions are lifted. Our vaccine manufacturer assures us that under normal circumstances your pet's previous booster will still provide a reasonable level of immunity for some time yet.
Safeguarding measures
Please wait in your car and call reception team to announce your arrival.
When advised to do so you can then bring your pet to the door where they can be handed over and brought in for an examination.
The consultation will take place over the phone and appropriate treatment options can then be discussed.
We would request that payment is also made over the phone.
If you are in any doubt as to whether your situation is an emergency, please call us on 01584 872147 (Ludlow) or 01584 810227 (Tenbury). Please be aware we are receiving a high volume of phone calls and will do our best to get to you as quickly as possible.
Where possible we will provide healthcare and veterinary advice by telephone and by videocall to limit contact.
Please be aware that our out of hours emergency phone service is also affected by the COVID-19 emergency and there may be a slight delay in your call being answered. Please don't hang up but wait for the call to be answered.
If you have an elderly or at-risk neighbour, family member or friend that has a pet requiring medical attention, please try and help them by offering to bring their pet in adhering to the safeguarding measures above. We are very happy to speak to clients on the phone if animals are brought in by friends and relatives.
These are very difficult and unusual times, but we will all be doing our part in fighting the battle against the spread of COVID-19. We will get through this challenging period by pulling together and looking after each other's health and safety. We thank you for your understanding and ongoing support - we hope you stay healthy and well.
The team at Temevets