01584 872147

Emergency Information


Our vets provide a 24/7 emergency service.

Useful Info

COVID-19 social distancing protocol (updated: 21 August 2021)

At Temevets, we pride ourselves on being part of the local community, looking after the health and wellbeing of not only its animals but also its people - our clients and our team members. We remain committed to providing all our clients and their animals with as high a level of care as possible during the continuing changes brought about by the Covid pandemic. The younger members of our team have not received their second dose of the vaccine yet thus remaining vulnerable to the rapidly growing cases caused by the highly infectious Delta variant and the proposed further easing of restrictions. It is also important for us to play our part in helping to ensure the safety of the whole community, especially those more vulnerable to illness.

With this in mind we have taken the decision to continue working in the same Covid safe way that we have established over the last year until this situation changes. Almost certainly this will be through into the early autumn.

Sadly, this means we won't be allowing clients to accompany their pets into the building. We kindly ask you to ring the surgery to announce your arrival in the car park and a vet will come and collect your pet(s) when it is your turn. Please tell us your car registration details over the phone so the vet can find you in the car park. Following the investigation/procedure the vet will return your pet(s) to you and provide you with an update.
We would request that payment is also made over the phone or via Bacs.

IMPORTANT UPDATE: Car Parking - Tenbury Wells Branch
From 23 August 2021 we would like to ask our lovely clients visiting our Tenbury Wells Branch to use our rear car park for parking. There will be arrows to direct you and spaces will be marked. Please call us when you arrive to let us know which parking bay you are parked in. A member of staff will come out to you as soon as possible.

If you have an elderly or at-risk neighbour, family member or friend that has a pet requiring medical attention, please try and help them by offering to bring their pet in adhering to the safeguarding measures above. We are very happy to speak to clients on the phone if animals are brought in by friends and relatives.

If you are unable to visit the practice we can provide healthcare and veterinary advice by telephone and by videocall. There will be a charge for this service. Video consultations can be booked online through this website.

We are still happy to post some products to your home address during this period subject to the availability of the postal service. If your pet is on a Pet Care Plan you can now choose to have your flea and worm products delivered on a 3-monthly basis to your home for free. Please contact us if you have not already organised this.

These are very difficult and unusual times, but we will all be doing our part in fighting the battle against the spread of COVID-19. We will get through this challenging period by pulling together and looking after each other's health and safety. We thank you for your understanding and ongoing support - we hope you stay healthy and well.

The team at Temevets

Cat Friendly Practice

We are a silver standard cat friendly practice. This is a qualification accredited through ISFM (international forum for feline medicine) which means we have achieved a high standard of cat specific health care. The scheme is designed to cater for cats' specific needs and recognises that cats are unique animals and not simply 'small dogs'.

By being cat friendly we aim to make your cats experience at our practice as stress free and caring as possible.

Being a cat friendly practice means:

We provide a cat-only waiting area, this is a quiet space where you can wait with your cat away from the sight and sound of dogs. It has raised areas to place your cat basket on and towels to go over the top to reduce your cats' stress levels as much as possible.

We have a separate ward in our hospital area which is kept as quiet and with as few dogs as possible to help make your cat's stay more relaxing. We have some larger kennels for cats staying overnight and provide a perch and hiding places for any in patients.

We have two dedicated 'cat friendly advocates' at both sites (see our separate 'cat advocates' page for more information) to ensure we adhere to the cat friendly guidelines.

We ensure all our staff do regular training related to feline medicine on a yearly basis so we have up to date knowledge on treating our feline patients.

All staff are trained in handling cats in a cat friendly manner, this means no scruffing unless absolutely necessary, taking our time and being as gentle as possible.

In pictures

For more information on being a cat friendly practice and what this means please see ISFMs website: https://catfriendlyclinic.org/cat-owners/what-you-should-be-looking-for/.

Pet Travel to the European Union

DEFRA have announced that the Pet Travel Scheme will no longer be valid from January 1st 2021, i.e. pets won't be able to travel to EU on a pet passport.

New Animal Health Certificates will have to be issued, one in each language for each country. Your pet will require a rabies vaccination. Please allow plenty of time for us to organise and complete all the paperwork required.

LUDLOW DOG DAY

Due to COVID-19, the annual Ludlow Dog Day event has been cancelled.

WORRIED YOUR PET MAY HAVE BEEN POISONED?

Animal PoisonLine is run by the Veterinary Poisons Information Service (VPIS) and is dedicated to helping pet owners who are worried their pet may have been exposed to something harmful or poisonous. Based on the information you provide our vets and scientists will be able to tell you if you need to go to the vets for immediate treatment or whether we can save you the trip. CHARGES APPLY (see website for current charges). Please follow the link www.animalpoisonline.co.uk.