COVID-19 UPDATE 01/11/2020
At Temevets, we pride ourselves on being part of the local community, looking after the health and wellbeing of not only its animals but also its people - our clients and our team members. With the occurrence of COVID-19 it is important for us to play our part in helping to ensure the safety of the whole community, especially those more vulnerable to illness.
Following the announcement of the Prime Minister on the 31st of October regarding the new lockdown restrictions in England we can only perform essential veterinary care from Thursday 5th of November. If your pet requires essential veterinary care please follow the normal procedures by ringing the surgery. If you have already booked an appointment on or after the 5th of November you will be contacted by the practice. You can still request and pick up medication for your pet from the surgery.
We are still happy to post some products to your home address during the period of Social Distancing subject to the availability of the postal service. If your pet is on a Health Plan you can now choose to have your flea and worm products delivered on a 3-monthly basis to your home for free. Please contact us if you have not already organised this.
Safeguarding measures
Please wait in your car and call reception team to announce your arrival.
When advised to do so you can then bring your pet to the door where they can be handed over and brought in for an examination.
The consultation will take place over the phone and appropriate treatment options can then be discussed.
We would request that payment is also made over the phone or via Bacs.
Where possible we will provide healthcare and veterinary advice by telephone and by videocall to limit contact. There will be a charge for this service.
Please be aware that our out of hours emergency phone service is also affected by the COVID-19 emergency and there may be a slight delay in your call being answered. Please don't hang up but wait for the call to be answered.
If you have an elderly or at-risk neighbour, family member or friend that has a pet requiring medical attention, please try and help them by offering to bring their pet in adhering to the safeguarding measures above. We are very happy to speak to clients on the phone if animals are brought in by friends and relatives.
These are very difficult and unusual times, but we will all be doing our part in fighting the battle against the spread of COVID-19. We will get through this challenging period by pulling together and looking after each other's health and safety. We thank you for your understanding and ongoing support - we hope you stay healthy and well.
The team at Temevets