01584 872147

Emergency Information


Our vets provide a 24/7 emergency service.

Useful Info

COVID-19 UPDATE 06/01/2021

At Temevets, we pride ourselves on being part of the local community, looking after the health and wellbeing of not only its animals but also its people - our clients and our team members. With the occurrence of COVID-19 it is important for us to play our part in helping to ensure the safety of the whole community, especially those more vulnerable to illness.

The UK is once again entering a nationwide lockdown as announced by the Prime Minister on the 4th of January 2021. New guidance from the British Veterinary Association (06/01/2021) advises that we can only see patients in-person if there is a real animal health and welfare need now. If you do need to have your pet seen by us, please adhere to our strict social distancing protocols below.

Where possible we will provide healthcare and veterinary advice by telephone and by videocall to limit contact. There will be a charge for this service. Video consultations can be booked online through this website.

We are still happy to post some products to your home address during the period of Social Distancing subject to the availability of the postal service. If your pet is on a Health Plan you can now choose to have your flea and worm products delivered on a 3-monthly basis to your home for free. Please contact us if you have not already organised this.

Social distancing protocols

Please wait in your car and call reception team to announce your arrival.
When advised to do so you can then bring your pet to the door where they can be handed over and brought in for an examination.
The consultation will take place over the phone and appropriate treatment options can then be discussed.
We would request that payment is also made over the phone or via Bacs.

Please be aware that our out of hours emergency phone service is also affected by the COVID-19 emergency and there may be a slight delay in your call being answered. Please don't hang up but wait for the call to be answered.

If you have an elderly or at-risk neighbour, family member or friend that has a pet requiring medical attention, please try and help them by offering to bring their pet in adhering to the safeguarding measures above. We are very happy to speak to clients on the phone if animals are brought in by friends and relatives.

These are very difficult and unusual times, but we will all be doing our part in fighting the battle against the spread of COVID-19. We will get through this challenging period by pulling together and looking after each other's health and safety. We thank you for your understanding and ongoing support - we hope you stay healthy and well.

The team at Temevets

Pet Travel to the European Union

DEFRA have announced that the Pet Travel Scheme will no longer be valid from January 1st 2021, i.e. pets won't be able to travel to EU on a pet passport.

New Animal Health Certificates will have to be issued, one in each language for each country. Your pet will require a rabies vaccination. Please allow plenty of time for us to organise and complete all the paperwork required.

Important message for our Leominster clients. It is with great sadness we have had to announce the permanent closure of our Leominster Surgery due to the difficult times we are all experiencing.

Our Ludlow and Tenbury Wells Surgeries are open all day Monday to Friday for urgent and emergency cases that need to be examined and treated by a vet. You can contact us using our Ludlow (01584 872147) and Tenbury Wells (01584 810227) telephone numbers for advice or medication. You can also book a video consultation online.

If your pet(s) is/are on Annual Health Plans you can use our branches in Ludlow and Tenbury Wells for the collection of Health Plan products. You can also use our new automatic delivery service for your Health Plan flea and worm products straight to your home address free of charge. Should you wish to cancel the annual health plan for your pet(s) please contact the surgery and we can do that for you.

We understand if this closure means you need to change to another Veterinary Practice, please let us know and we will email your pet's clinical notes to them.

We look forward to looking after your pet(s) in one of our other branches in the future. Helen Bracher, one of our vets, who is a familiar face to many of you in Leominster is now based at our Tenbury Wells branch.

LUDLOW DOG DAY

Due to COVID-19, the annual Ludlow Dog Day event has been cancelled.

WORRIED YOUR PET MAY HAVE BEEN POISONED?

Animal PoisonLine is run by the Veterinary Poisons Information Service (VPIS) and is dedicated to helping pet owners who are worried their pet may have been exposed to something harmful or poisonous. Based on the information you provide our vets and scientists will be able to tell you if you need to go to the vets for immediate treatment or whether we can save you the trip. CHARGES APPLY (see website for current charges). Please follow the link www.animalpoisonline.co.uk.