COVID-19 UPDATE 18/05/2020
At Temevets, we pride ourselves on being part of the local community, looking after the health and wellbeing of not only its animals but also its people - our clients and our team members. Currently, we are facing a global pandemic with the occurrence of COVID-19 and it is important for us to play our part in helping to ensure the safety of the whole community, especially those more vulnerable to illness.
Following the easing of the lockdown we have now opened our surgery in Tenbury from 9.00 am to 6.00 pm Monday to Friday. Tenbury Surgery wil remain closed on Saturdays. Our Ludlow Surgery remains open from 8.30 am to 6.00 pm Monday to Friday and Saturday morning from 9.00 am to 1.00 pm. The surgeries are only open for emergencies and the collection of medication for your pet, although we will start carrying out essential vaccinations and neutering following the easing of the lockdown. Please ring the surgery in case of an emergency. Also please ring the surgery for medication or pet food. Book an appointment online if you wish to book a video consultation. Surgical procedures will only be carried out at our Ludlow branch for the time being.
We will endeavour to deal with all such cases, but we are putting in additional safeguarding measures to reduce the risks of contracting COVID-19 for all involved. We can post some products to your home address during the period of Social Distancing subject to the availability of the postal service. If your pet is on a Health Plan you can now sign up to have your flea and worm products delivered on a 3-monthly basis to your home for free.
Safeguarding measures
Please wait in your car and call reception team to announce your arrival.
When advised to do so you can then bring your pet to the door where they can be handed over and brought in for an examination.
The consultation will take place over the phone and appropriate treatment options can then be discussed.
We would request that payment is also made over the phone.
If you are in any doubt as to whether your situation is an emergency, please call us on 01584 872147 (Ludlow) or 01584 810227 (Tenbury). Please be aware we are receiving a high volume of phone calls and will do our best to get to you as quickly as possible.
Where possible we will provide healthcare and veterinary advice by telephone and by videocall to limit contact.
Please be aware that our out of hours emergency phone service is also affected by the COVID-19 emergency and there may be a slight delay in your call being answered. Please don't hang up but wait for the call to be answered.
If you have an elderly or at-risk neighbour, family member or friend that has a pet requiring medical attention, please try and help them by offering to bring their pet in adhering to the safeguarding measures above. We are very happy to speak to clients on the phone if animals are brought in by friends and relatives.
These are very difficult and unusual times, but we will all be doing our part in fighting the battle against the spread of COVID-19. We will get through this challenging period by pulling together and looking after each other's health and safety. We thank you for your understanding and ongoing support - we hope you stay healthy and well.
The team at Temevets